Satranç Hayalim

Legal

Account and Data Deletion

This page explains how to request the deletion of a Satranç Hayalim account and the personal data associated with it. The account belongs to the parent or teacher who created it.

Permanent deletion: 30 daysApp: Satranç Hayalim
Contents
  1. Requesting Deletion
  2. Deletion Process
  3. Data Deleted and Retained

Requesting Deletion

1

Through the App

Settings → Danger Zone → Delete Account

The request requires answering an adult verification question, acknowledging a notice and entering the account password.

2

Without installing the App (by email)

Send an email with the subject “Account deletion request” to destek@satranchayalim.com from the email address registered to the account.

For security reasons, only requests sent from the email address registered to the account are processed. Requests are completed within 30 days at the latest and the outcome is confirmed by email.

Deletion Process

  1. RequestSubmitted through the App or by email.
  2. Account closureThe account is closed immediately; signing in only offers the option to cancel the deletion.
  3. Permanent deletionCarried out 30 days after the request. This period allows accidental requests to be cancelled.

Data Deleted and Retained

Data deleted

  • Account and sign-in information (email address, user identifier)
  • The account holder’s first and last name, the child’s nickname
  • Progress records (XP, gold, level, badges, game and lesson records)
  • Character, outfit, board, piece set and pet preferences
  • Device and notification records
  • Subscription entitlement record
  • Support requests

Data retained

  • Error logs: Technical records generated automatically by the App (version and error information). During deletion their link to the account is removed and they are de-identified.
  • Sales records: If a subscription was purchased, the sales record is retained, without being linked to a person, for the period required by tax law.

Detailed information on the processing of personal data is provided in the Privacy Policy.